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Frequently Asked Questions

  • Before Ornate Alchemy, I created Imi and the Deer, crafting silver and gold jewellery inspired by nature. Through time and evolution, my Ancient Goddess design remains - a quiet heartbeat, now guiding this new journey.

  • I currently accept most credit and debit cards, with other payment options arriving in time. Thank you for your patience as the journey unfolds.

  • As a small, hand-crafted jewellery studio, I’m unable to offer direct exchanges. If you’d like a different piece, you’re welcome to return the original for a refund and then choose a new creation.

    To make this easier, I’m happy to reserve your next piece while your return is in process - just let me know.

    For full guidance, please see the returns policy. Further details on sale, delivery and returns can be found on their respective pages or in the terms and conditions.

  • You can reach me anytime via the contact page. I aim to respond quickly - usually within one business day - but please remember, it’s just me here, crafting and curating with care!

  • While I’ve cherished crafting bespoke pieces, my path now leads me to explore and evolve my own designs. Custom requests are not being accepted at the time and I am grateful for your understanding.

  • The stones and crystals come mostly from small local suppliers or lapidaries so I can be confident in their origin and quality.

    As gifts of the earth, no stone is ever completely uniform - tiny blemishes, nicks and inclusions are part of their natural character. These marks do not affect the integrity of the stones and add to its unique story. Please refer to product descriptions and photographs for any details highlighted on specific pieces.

  • All my jewellery is crafted from sterling silver (925), with any gold detailing made from solid gold - not gold fill, plating or vermeil. Each listing specifies the exact colour and carat of gold used.

    Precious metals are 100% recycled, sourced from a trusted UK supplier, so every piece carries both beauty and conscience.

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